Vonage Business Cloud | Answers List (2024)

Customer Training SessionsLive customer training sessions are available for Vonage Business Communications users and covera variety of topics relating to your Online Account, Features, and Hardware.

Account ActivationWhen you sign up for service you can activate your account immediately or delay up to 45 days.

Dynamic Caller ID Settings (Interactive Guide)Our interactiveGuidesteps the Super User or Account Administrators through how to manage Dynamic Caller ID Settingsin the Admin Portal. If not signed in, you are prompted. This guide includes the following:

Migrating Identity Providers (SSO/SCIM)In the event you change Identity Providers (IDP), whether for Single Sign-On (SSO) or System Cross-domain Identity Management (SCIM), you must reset your Vonage account SSO settings.

Toll Free Number SMS RegistrationAll Toll Free Numbers within the US and Canada that are used to send SMS/MMS communications require registration/verification by telecommunications carriers to prevent spam, fraud, and other types of abuse.

Manage Your UsersAdd new users or update information for an existing user as needed. This includes resetting passwords, managing their extensions, or even removing users.

Manage Voicemail Greetings (Interactive Guide)Interactive session steps the Account Super User and Admins through playing, recording, uploading, downloading, or replacing voicemail greetings for an extension in the Admin Portal.

10DLC SMS/MMS Restricted CategoriesWith 10DLC SMS/MMS requirements in place, carriers now filter and monitor these communications more closely. Whether you are waiting for approval or received approval, you can be blocked for restricted (disallowed) content that is deemed potentially harmful or deceptive to consumers.

Google Workspace Single Sign-On (SSO)Single Sign-On support for VBC allows you to use your Google Workspace username and password across other single sign-on-enabled apps and VBC.

Transfer (Port) Phone Numbers to VonageVonage Business can transfer your local voice and fax numbers, toll free voice, fax numbers and wireless numbers touse with our service.

Manage Emergency ServicesEmergency Services Management identifies the physical address of each telephone on your account.

Recovery Fee (RCIP)The Regulatory, Compliance and Intellectual Property (RCIP) Fee covers regulatory, legal, intellectual property and compliance-related expenses.

Make an International CallDescribes how to place an international call, find international rates, and turn on international calling.

Online Account OrientationIn this video, we'll guide you through Desktop app, including initial setup, navigation, features and much more.

Move With Vonage BusinessWhether you are moving across town, across the country, or overseas, there is no need to cancel your Vonage Business service.

Default Greetings and PromptsRestore a default greeting by saving the corresponding audio file and then uploading it to the greeting.